Replacement & Refund
Replacement and Refund Policy
Since our shop operates on an on-demand production basis for each order, we do not accept returns, replacements, or refunds due to customer preferences (such as wrong size, color difference, or incorrect order). Please carefully check the size and design before placing your order.
For product damage caused by the shipping company, please contact the respective delivery company directly as our shop does not handle such issues.
Eligible Cases for Replacement and Refund
- Incorrect shipment or defective products (e.g., wrong item delivered, printing errors)
- Products with defects (e.g., damage, scratches)
Replacement and Refund Procedure
If you receive a defective product or an incorrect shipment (wrong item), please contact our shop with the following information at: hello.eminerr@gmail.com
We will report the issue to the manufacturer (Printful) and arrange for either a remake or a refund.
Returning the product is not necessary.
Information to Provide
When reporting a product issue, please include the following:
- Order number (found in your order confirmation email)
- Name of the ordered product
- Description of the problem (e.g., printing error, damage, wrong size)
- Photos clearly showing the problem, meeting the following conditions:
- Entire product is visible
- Taken on a flat surface
- Clear lighting that shows defects or printing errors
- For size issues, include a photo with a measuring tape or ruler showing actual size
Notes on Photos and Contact
- It is okay to open the product for photographing.
- Please ensure photos are clear and clearly show the problem area.
- We may request additional photos or details as needed.
- For quick processing, please contact us as soon as possible.
Replacement and Refund Processing
- Generally, you do not need to return the product. Even if you send it back, Printful will keep it for 30 days before donating or discarding it.
- If Printful confirms the issue, they will either resend the product or issue a refund.
- Refunds will be made automatically to the payment method used during the order (credit card, PayPal, Apple Pay, etc.).
- We do not need to ask for your refund destination.
- A notification email will be automatically sent once the refund is complete.
We will proceed with confirmation and response based on the above. We appreciate your understanding and cooperation.
The replacement and refund processing is conducted by our shop with the manufacturer (Printful).
Refunds:
Refunds will be made automatically to the payment method used at the time of purchase.
Replacement and Refund Flow:
Customer → Contact our shop
→ Our shop contacts Printful support
→ Printful issues return instructions (remake or refund)
→ We inform the customer
→ Reshipment or refund as needed
Important Notices:
- Replacement and refund requests must be made within 14 days of product arrival.
- Requests after the deadline may not be accepted.Products must be unused, with tags and packaging intact, to be eligible.
- Returning the product is generally not required. If the product is returned, Printful will store it for 30 days before donating or discarding.
- Refunds are processed automatically to the original payment method.
- We do not ask for refund destination.
- Defective products are handled by replacement or refund.
- Emails related to replacement/refund processing will be sent.
- Please check your spam/junk folder and configure your email settings to receive emails from our domain.
- A notification email will be sent upon completion of refund processing.
- For inquiries about replacements or refunds, please contact hello.eminerr@gmail.com.
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